TRICARE Dental Program

We’ve designed our service around what military families actually need — clear English communication, full coverage handling, and efficient visits.

What TRICARE Patients Get at 365 E-LOOK

Gum disease often progresses silently, with little to no pain in the early stages. These are the signs to watch for.

Wide Range of Covered Services

Most routine and major dental services are covered under the TRICARE Dental Program (TDP):

· Twice-yearly exams and cleanings (100% covered)
· Fluoride applications (twice yearly for both children and adults)
· Cavities, fillings, and crowns
· Root canal treatment
· Wisdom tooth extraction
· Gum disease treatment
· Implant treatment (with applicable cost shares)

We’ll verify your specific benefits and explain exactly what’s covered for your situation.

Full English Communication

From your first phone call to post-treatment follow-up, every interaction at our clinic is fully available in English.

This includes diagnosis explanations, treatment options, cost discussions, post-operative instructions, and any administrative paperwork. You won’t feel lost or rushed because of a language barrier.

We Handle Claims for You

You don’t need to file claims yourself or pay the full amount upfront and wait for reimbursement.

We submit TRICARE claims directly on your behalf, calculate your share at the time of service, and only collect the portion you’re responsible for. The same way it works at most dental offices back home.

Why Military Families Choose 365 E-LOOK

TRICARE coverage is one thing — making it work smoothly for you is another. Here’s how we make your visit easy.

Direct Claim Submission

We’re a TRICARE Dental Program participating provider. That means we can submit claims directly to United Concordia (the TDP administrator) on your behalf — no out-of-pocket reimbursement waiting required.

You only pay your applicable cost share at the time of service. We handle the rest.

Coverage Verified Before Your Visit

Send us the sponsor’s DBN (Dental Benefit Number), patient name, and date of birth ahead of your appointment via KakaoTalk, Naver Chat, email, or phone — and we’ll verify your eligibility and benefits before you arrive.

When you walk in, we already know exactly what’s covered and what your out-of-pocket cost will be — no surprises, no extra waiting at check-in.

If you don’t have the sponsor’s DBN handy, you can bring the sponsor’s SSN with you on the day of your visit for in-person verification.

Surgical Skill When Needed

For advanced cases that need surgical treatment, we offer a full range of options including periodontal flap surgery, gingivectomy (gum recontouring), and bone grafting.

Each of our three directors has over a decade of surgical experience and routinely handles these procedures — meaning you don’t need a hospital referral for advanced gum surgery. The same doctor who diagnosed you performs the surgery and follows up afterward.

How Your Visit Works

Here’s exactly what to expect from your first contact to checkout.

Step 1 — Pre-Visit Coverage Verification (Recommended)

Before your visit, send us the following information so we can verify your eligibility and estimated coverage in advance:

· Sponsor’s DBN (Dental Benefit Number)
· Patient’s full name and date of birth
· Any pregnancy or relevant medical conditions (for enhanced benefits eligibility)

You can send this via KakaoTalk, Naver Chat, email, or phone. We’ll confirm your coverage and let you know what to expect cost-wise — usually within a few hours during business hours.

If you don’t have the sponsor’s DBN, no problem — you can bring the sponsor’s SSN with you for verification at check-in.

Step 2 — Your Visit

At your appointment, we proceed with examination, diagnosis, and any planned treatment. Everything is communicated clearly in English, including treatment options, expected outcomes, and costs.

If anything new comes up during your visit (for example, a cavity discovered during a routine cleaning), we’ll discuss it with you and verify additional coverage before proceeding — never any surprise charges.

Duration: varies by visit type.

Step 3 — We Submit the Claim

After your treatment, we file the TRICARE claim directly with United Concordia. You don’t need to do anything — no forms to fill out, no waiting for reimbursement.

The TRICARE-covered portion goes directly to us from the insurance carrier.

Step 4 — You Pay Your Cost Share

You’re only responsible for your applicable cost share at the time of service — typically a copay or coinsurance based on your plan tier and the specific procedure.

We accept payment in:
· U.S. Dollars (USD)
· Korean Won (KRW)
· Credit and debit cards (both Korean and U.S.-issued)
· Cash

For larger procedures, interest-free installment plans are available on Korean credit cards.

Common Questions About TRICARE at 365 E-LOOK

Who is eligible for the TRICARE Dental Program?

The TRICARE Dental Program (TDP) covers eligible family members (dependents) of:

· Active-duty service members
· National Guard and Reserve members
· Eligible survivors

Active-duty service members themselves are not enrolled in TDP — they’re covered under the Active Duty Dental Program (ADDP), which works differently and typically requires care at military installations or referrals.

If you’re unsure about your eligibility, just send us your information and we’ll verify it for you.

What about active-duty sponsors?

Active-duty sponsors are not covered under TDP, but they can still receive care at 365 E-LOOK Dental as self-pay patients.

Many sponsors prefer this option because they want to be treated at the same English-speaking clinic as their family, or because they prefer not to use the on-base dental clinic.

We provide clear cost estimates upfront for self-pay treatment. Many sponsors find that even out-of-pocket costs in Korea are comparable to or lower than insurance copays back in the U.S.

How do I send my TRICARE information before my visit?

You have several options:

· KakaoTalk: Use the KakaoTalk button at the bottom right of any page on this website
· Naver Chat: Use the Naver Chat button next to the KakaoTalk button
· Phone: Call us at 031-8029-6622
· Email: Available on request — just ask via KakaoTalk or Naver Chat first

Information we need:
· Sponsor’s DBN (Dental Benefit Number)
· Patient’s full name and date of birth
· Any relevant medical conditions or pregnancy (for enhanced benefits)

If you don’t have the sponsor’s DBN, you can bring the sponsor’s SSN with you on the day of your visit for in-person verification.

We’ll respond with your eligibility confirmation and estimated cost share — usually within a few hours during business hours.

What about emergency or after-hours care?

We’re open 365 days a year, including evenings (until 9 PM on weekdays), Saturdays, Sundays, and Korean public holidays — far wider availability than most U.S. dental clinics.

For dental emergencies, please call us at 031-8029-6622 or message via KakaoTalk before arriving so we can prepare for your visit. TDP covers emergency dental services, and we’ll handle the claim afterward.

For true after-hours emergencies when we’re closed, you can visit a 24-hour hospital ER or contact your nearest military treatment facility.

What if I'm not sure about my coverage at the time of visit?

Don’t worry — coverage uncertainty is common, especially for new arrivals to Korea or recent enrollment changes.

If we can’t immediately verify your coverage, we have a few options:

· You pay the estimated cost share, and we’ll process the claim afterward (any overpayment will be refunded)
· We can sometimes proceed with partial verification and follow up later
· For non-urgent treatment, we can reschedule once coverage is confirmed

We won’t turn you away if your coverage isn’t immediately clear — we’ll find a way to make it work.

Ready to Schedule Your Visit?

Whether it’s a routine cleaning, a treatment you’ve been putting off, or an unexpected dental emergency — we’re here to help, and we make the TRICARE process easy.

Send us your TRICARE information through KakaoTalk or Naver Chat for advance coverage verification, or just call us when you’re ready to schedule.

Phone: 031-8029-6622

You can also message us via KakaoTalk or Naver Chat using the buttons at the bottom right of your screen.